Delivery & Returns:

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Delivery Policy

Shipping Methods and Costs

• We offer various shipping options. The cost and delivery time may vary based on the destination and weight of your order.
• Shipping costs will be calculated and displayed at checkout.

Delivery Time

• Standard delivery time is between 2-5 business days.
• Please note that these are estimated delivery times and actual delivery may vary.
• Please note some items within a group order may be despatched separately.

Order Tracking

• Once your order is dispatched, we will send you a confirmation email with a tracking number.
• You can track your order's progress via our website or the courier's website.

International Shipping

• At present, we only ship within the UK. For international enquiries, please contact our customer service team.

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Returns Policy

Return Period

• Items must be returned within 14 days of the delivery date.
• Returned items must be in new and unused condition, with all original tags and packaging.

How to Return

• To initiate a return, please contact our customer service team with your order number and the reason for the return.
• We will provide you with a return authorisation and instructions on how to send your item back.

Refunds

• Refunds will be processed within 7-10 business days of receiving the returned item.
• The refund will be issued to the original method of payment.

Exchanges

• If you wish to exchange an item, please return the original item and place a new order.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately for a replacement or refund.

Non-Returnable Items

• Some items may be marked as non-returnable on our website. Please check the product description before making a purchase.

Contact Us

• For any queries regarding delivery and returns, please contact our customer service team.